Refund policy

Pet Palette Distribution Returns Policy

*Outlet items do not qualify to be returned for credit
*All ship fees applied
*No ship fees will be refunded

Return Requests will be reviewed within 5 business days of submitting the request. If approved a Return Merchandise Authorization number (RMA#) will be assigned

How to make a return once you have the RMA#:
1. Place the item(s) in shipping box with the RMA# clearly marked on the return label
2. Affix a shipping label to the box and ship it to: Pet Palette Distribution 1332 Londontown Blvd. Suite 230 Sykesville, MD. 21784

Shipping your return:
To ensure maximum refund amount please follow these instructions below before sending your item(s) to Pet Palette Distribution:

 

1. Please do not ship product in the retail box (unless shipped to you that way)
2. Do not write RMA# on the product retail packaging
3. Product must be in original packaging
4. Ensure product is secure to avoid damages
5. Send product back within 14 days
6. Your order may be charged a 25% restocking fee
7. Outlet items do not qualify to be returned for credit
8. Include a copy of your RMA paperwork in the box

Refused Packages
Please do not refuse packages. If you have any issues, please contact us immediately. If your order shows up from the shipper damaged please accept the package and email attention, please email orders@petpalette.com Refusing packages does not guarantee credit and can cause a delay in processing. Restocking fee may be applied. Shipping will not be refunded

Third Party Marketplace and Online Policy
Retailers are prohibited from using third party retail platforms (3P) for the display, promotion, sale, or fulfillment of any product from select vendors. Third Party Marketplace (3P) platforms include, but are not limited to, Amazon, eBay, Walmart, Jet, Sears, Newegg and Rakuten. This policy applies to all products from and all other current and future Pet Palette Distribution consumer brands. Failure to comply with this policy may result in the loss of your Pet Palette Distribution account.

Manufacturer Specific Policies
Other manufacturers may have their own policies regarding 3P channel restrictions, minimum advertised price (MAP), MSRP or sales territories. A complete list of all Pet Palette Distribution policies and available manufacturer policies can be found on the MSRP and Sales Policy page